Business Benefits of UC
Unified Communication (UC) is considered just another buzzword by many Customers. Part of the blame lies with Vendors who are not able to articulate the Business benefits of UC.
Techgyan has tried to quantify some of the benefits based on published Research Papers. Here is the summary of the same.
1.Reduce Travel cost by 30%
By using UC Technologies like Unified Conferencing, presence, chat, ad hoc web meetings, Companies can reduce their travel costs by 30% .
Click here to read a Case Study.
2.Reduce Carbon foot print by 50%
Going Green is not just fashionable. Its something that many corporates are serious about Companies who have adopted Unified.
In fact they now have a defined target of reducing carbon foot print.
Companies have seen their Carbon foot print reduce by 50%.This is mainly on account of the fact that their travel has reduced. UC ensures reduction of Carbon foot print.
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3.Increase Productivity of Individuals Teams by 10%
By providing various tools which help people work better ,productivity can increase by 10-15 % as per research paper published by Forrester Research.
4.Reduce Time to complete Projects by 15%
As UC allows Virtual Teams to work on projects seamlessly, it ensures that projects get completed more efficiently. As per Forrester Research paper, time taken to complete a project can reduce by 15%.
5.Reduce Sales Cycle by 20%
UC technologies like presence awareness IM, Video chat, Web conferencing, etc ensures that Sales Proposals are made much faster as Collaboration within Companies becomes better . This can reduce Sales Cycle by 20%.
6.Reduce Conferencing Dial-in charges by 20%
Many Companies use Dial-in Conferencing Services provided by teleconferencing vendors. The LIVE Meeting Conferencing Tools provided by UC Tools can help reduce Dial-in & telephone charges by 20% as per Forrester Research
7.Improve Customer Retention by 15%
UC offers many enabling technologies which helps companies respond much faster to Customers. This leads to improved Customer Services in turn improving Customer retention by 15% as per Forrester Research .
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8.Reduce Cost of Ownership of Telephony
An effective UC deployed system can lead to reduction in the numbers of fax , Desktop telephone sets, PBX, etc. This means lower procurement costs.
Also as the UC is built on existing Active Directory Infrastructure, it leads to centralized telephony management & better directory maintenance. This leads to savings due to improved administration
9.Reduce Real Estate & Physical office cost
UC enables technologies like presence awareness, chatting, video conferencing, anytime mailing, etc. Using these, corporates can encourage workers to work from home. Thus, companies can expand workforce without expanding office space
10.Reduced Training Expenses
Using UC tools, trainings can be scheduled & given online instead of face to face. This can lead to reduction in training expenses.
11.Improved Ability to attract and retain Quality Employees.
UC tools like Unified Conferencing, remote and mobile support, web based training, all these have a positive effect on attracting new talent and retaining existing one.
12.Reduce IT Support Costs
As the UC tools are built over and managed by a common AD Infra, the IT has to spend less time in learning to manage different technologies. This leaves them with more time to spend on other prospects.
13.One Company, One Communication Infrastructure everywhere
Having a common Communication Infrastructure across the company enforces the vision of one Global Company .People also find it easier to work in any dept, any location since the tools are the same
14.Extend the System to the Value chain
A UC Infrastructure makes it easy to include Suppliers, Contractors, Consultants in a common communication loop. This improves time to market and leads to a tighter, more efficient Ecosystem.
15.Improve Teamwork by Real Time communication
Using UC tools, it is easy to know if a colleague is available, or away or busy. If available, one can easily start a communication, exchange ideas using Conferencing tools, work together on documents, etc. This Real time communication leads to better team work and improved productivity.
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